Proof Over Hype
Get my field notes on what's really working in AI for CX.
Every week (or so), I share field-tested lessons and frameworks from the front lines of AI in CX — no fluff, just proof.
Hey, I’m Colin.
I'm figuring out how to make AI actually work in CX - and I'm sharing everything I learn.
My mission is simple: help CX leaders navigate AI with clarity, share what’s proven, and spotlight the builders doing the real work.
WHY
This Exists
Everyone's being told to "do AI"
Few know what that really means.
Every company wants to move faster, cut costs, and use AI to do it.
But for most post-sales leaders — Success, Support, Onboarding, Training — it’s not clear where to start.
Most of what’s out there is noise:
Vendor decks. Vague use cases. Endless hype cycles.
When we started building our own AI systems at Cloudbeds, there was no playbook.
We had to figure it out by trial and error — what tools to use, how to measure impact, how to make AI part of daily work instead of another shiny distraction.
AI for CX Leaders is the resource I wish I had when we began — a real-time look into what’s actually happening inside a large-scale Customer Success organization.
If you want to see what AI in CX looks like beyond the buzzwords, you’re in the right place.
My Business Stack
From running my whole business on it to automating most things this is the tool I use to run a calm business. Get in touch, I’ll walk you through the stack and some extra perks.
Need 1:1 Guidance?
If you’re an executive, team leader, or entrepreneur exploring AI adoption, I offer limited 1:1 advisory sessions. Together, we’ll map out an AI strategy tailored to your team, your goals, and your customers.
Hey, I’m
Colin Slade
SVP of AI Strategy and Customer Success at Cloudbeds — a 750-person hospitality technology company with team members in 45 countries.
I co-lead our 250-person Customer Success organization and drive AI strategy across the company.
Over the past year, we’ve built more than 150 internal AI agents, automated roughly 7,000 hours of work each month, and delivered millions in efficiency gains — all without adding headcount.
People ask why I spend time building this and sharing what we’re learning.
There are a few reasons:
I love to teach and learn. This is the fastest way to do both.
I wish I’d had this when we started. A place to see what actually works in AI for CX — not vendor talk, but real proof.
It keeps me sharp. The pace of AI is insane. Sharing publicly pushes me to stay ahead.
The real builders deserve visibility. The AI operators, visionaries, and subject matter experts doing the hard work behind the scenes rarely get the spotlight. I want to highlight them — and show how teams can win together.
I’m not starting a new company, and I’m not selling you software.
This is about helping post-sales teams do better for customers, for their companies, and for themselves — while fully embracing what’s next with AI.
Watch My
Latest Episodes
I Built a Low-Stress Income Stream That Pays Me Monthly (Part-Time Entrepreneur)
How I Quit My Job and Built a Part-Time Business From Scratch | My Journey Breakdown
How to Get Your First 3 Clients as a Solopreneur or Certified Health Pro (Free & Profitable)
Get practical updates from leaders actually building and deploying AI systems, not just talking about them.
Every week (or so), I share field-tested lessons and frameworks from the front lines of AI in CX. No spam. No vendors. Just the truth.
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